What is RTP's return policy?
RTP offers returns on most items within 30 days of receipt of shipment. Please follow these additional guidelines when making a return to rtptennis.com:- Item must be in new condition.
- Clothing must be unworn.
- Item must be returned with all original packaging and accessories (includes box or plastic poly bag).
- No receipt is necessary to process your return.
- The online return form will ask for your order number.
- You can find your order number in the order confirmation email.
How do I return a product purchased from RTPTENNIS.com?
Can I get a refund if I don't like the item?
If the product condition was damaged when you received it, then we will process your full refund. However if the product was not damaged and unopen but you wanted a refund, then you can return within 30 days of receiving the item. Note that we do not refund for shipping price, only product price.
Can I return a product that was given to me as a gift?
Yes. However, please be advised that if the return is accepted, the refund will be applied to the original form of payment. If your product was purchased through an authorized dealer, you will need to contact the dealer to facilitate your return. If your product was purchased directly on Rtptennis.com, you can return it as long as it meets our return guidelines.
Can I exchange a product?
We do not offer exchanges, unless it was damaged from our warehouse. If you need a different item, you can initiate a return for a refund and place a new order at any time.